The following information is a section taken from the page "Communication Skills Parts 2".
Know the goal, intent, and/or purpose of an interaction. Although this knowledge may not be stated, either party must know the common focus. Without focus, communication can be frustrating, confusing, and misunderstood.
Signs of vague communication are:
- lacking clarity about what you or the other is saying
- going off track from the purpose/point of the communication
- talking about more than one issue or topic at a time
- attempting to problem solve while emotional pain is being expressed
- attacking a person instead of attacking a problem
- bringing up past problems
- trying to 'win'
- jumping to conclusions
Be flexible enough to make communication adjustments for increasing the focus. This will bring more efficiency, clarity, and understanding. In this way, problems can be resolved and relationships healed.
- Be clear and specific about what you want to say.
- When speaking, stay focused on what you want to say/your point.
- If you get off track, use "I Messages" and "Reflective Listening" to get back on track.